Privacy Policy
Last updated: 17 Oct, 2024
OPERVA AI PTE LTD. (“Operva.ai”, “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our websites, products, software, services, and platforms, including the AIRPLAND software (collectively, the “Service”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing or using our Service, you agree to this Privacy Policy.
1. Information We Collect
We may collect several types of information from and about users of our Service, including:
- Personal Information: Information by which you may be personally identified, such as name, postal address, email address, phone number, or any other information the Service collects that is defined as personal or personally identifiable information under applicable law (“Personal Information”).
- Non-Personal Information: Information about you that does not identify you individually, such as usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Customer Data: Information related to the data you upload, access, or use through our Service, including but not limited to images, digital 3D models, project files, or defect analysis data.
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you provide it, such as when you create an account, purchase a subscription, or use the Service.
- Automatically as you navigate through the Service, such as usage details, IP addresses, and data collected through cookies or other tracking technologies.
- Third-Party Sources such as social media platforms, analytics providers, or other third parties that provide information to us.
3. How We Use Your Information
We use the information we collect about you or that you provide to us, including any Personal Information:
- To provide, operate, and maintain our Service;
- To improve our Service, including to better understand how you use our Service, and to develop new products, services, features, and functionality;
- To communicate with you, including to send you updates, service information, promotional materials, or responses to inquiries;
- To manage your account and provide customer service, including troubleshooting and technical support;
- To process transactions, including for billing, account management, and related purposes;
- To enforce our Terms of Use or comply with legal obligations.
4. Disclosure of Your Information
We may disclose aggregated, non-personal information about our users without restriction. We may also disclose Personal Information as follows:
- To our subsidiaries and affiliates for the purposes described in this Privacy Policy;
- To contractors, service providers, and other third parties we use to support our business, provided such parties are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;
- To comply with legal obligations or respond to subpoenas, court orders, or legal process;
In connection with a merger, acquisition, or sale of all or part of Operva.ai, in which case Personal Information held by us about our users will be among the assets transferred.
5. Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All data, including Personal Information and Customer Data, is encrypted both in transit and at rest. However, the transmission of information via the internet is not completely secure. Although we take all reasonable measures to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Service.
6. Data Retention
We will retain your Personal Information and Customer Data for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have the following rights regarding the Personal Information we collect and process about you:
- Access: You can request access to the Personal Information we hold about you.
- Correction: You can request corrections to your Personal Information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your Personal Information, subject to certain legal or contractual limitations.
- Data Portability: You can request a copy of your Personal Information in a structured, machine-readable format.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in the email.
To exercise any of these rights, please contact us at hello@operva.ai.
8. Cookies and Tracking Technologies
Our Service uses cookies and similar tracking technologies to enhance user experience, analyze usage, and personalize content. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Service may become inaccessible or may not function properly.
9. International Transfers
Operva.ai is based in Singapore. The data we collect may be transferred to, and stored in, other countries where we or our third-party service providers operate. By submitting your personal data, you agree to this transfer, storing, or processing.
We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including by ensuring that third parties provide adequate safeguards for your Personal Information.
10. Children’s Privacy
Our Service is not intended for use by children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under the age of 16, we will delete that information.
11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to how we treat our users’ Personal Information, we will notify you by email or through a notice on the Service. Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
OPERVA AI PTE LTD.
60 Paya Lebar Rd, #07-54 Paya Lebar Square
Singapore 409051
Email: hello@operva.ai